Uphold has decided to withdraw from Venezuela due to the increasing complexity of complying with US sanctions.
Venezuela was one of the first countries to adopt Uphold and we love serving our customers there. We are taking this step very reluctantly.
Unfortunately we will withdraw from Venezuela and will no longer be able to offer you an account.
We are very sorry to inform you that Uphold has decided to withdraw from Venezuela due to the increasing complexity of complying with US sanctions.
Venezuela was one of the first countries to adopt Uphold and we love serving our customers there. We are taking this step very reluctantly.
We hope to return to the market as soon as changes in US policy allow.
Our top priority now is to help all of our Venezuelan customers withdraw their money quickly in accordance with US law.
The ability to trade will stop on July 31st and all accounts will be completely restricted from September 30th. After this date, the asset withdrawal process will be slower as you will need to go through our customer support team.
What happens next?
As of today, we will no longer accept deposits from Venezuelan residents and will close all accounts with a zero balance.
If you have a balance, we ask that you withdraw your funds before July 31st. You may need to answer a few simple questions to help us process your withdrawal in accordance with US regulations.
For that, you will need to convert your funds to a Tier 1 asset (USD, GBP, EUR) to withdraw through an existing linked bank account, or to a Tier 3 asset to withdraw to an external crypto wallet. The different asset levels are explained here.
If you have any questions during the process, please contact us through the form below which will ensure that we prioritize your case.
In addition, we have prepared the following Frequently Asked Questions, which you may find useful.
We deeply regret having to give you this news. Rest assured, we will do our best to help you.
Uphold Team
